Policies

Products that are in stock usually ship within 1 week and take approximately 2 weeks to arrive depending on the destination. This should only be used as an estimate.

PRODUCT AVAILABILITY POLICY
ASP Sells and ships products only to the 48 Contiguous United States.  Products are shipped after order is paid in full and on a first come first serve basis. If a product is will not be available within 30 days, buyer will be contact to determine if they want to change or cancel the order. If product is available on the shelf then it usually ships within 7 Buisness days after transaction clears.
 
SHIPPING POLICY:
All products are shipped via Ground freight due to large size and weight of most packages and are subject to change. Please allow at least 3 to 4 weeks for shipping to arrive after the product has been shipped. Depending on where in the United States it can take less time.
 
 
RETURN POLICY
Please inspect products immediately after receiving your purchase. Primacoustic acoustic products are guaranteed to be free of manufacturing defects for a period of thirty (30) days after purchase. In the unlikely event that a defect is uncovered, please call 604-942-1001 to obtain a RA number (Return Authorization number) from Primacoustic before the thirty (30) day warranty period expires. Once you have obtained a RA number you must return the product, freight prepaid, within fteen (15) days after the date the RA number is issued. Please return the product in the original packaging (or another, affording an equal degree of protection) with all of the following: (1) RA number clearly marked on the returned package; (2) a receipt or bill of sale showing proof of purchase from an authorized seller; plus (3) a letter describing the defect. Please include your name, address, telephone number and the applicable RA number. You are solely responsible for all shipping and insurance costs for returning the product to Primacoustic, and you will not be reimbursed or compensated for any loss or damage incurred during return shipping. Primacoustic will at its sole discretion repair or replace the product. Should the product no longer be available, Primacoustic reserves the right to exchange this with a product of similar performance and value. Due to different dye lots, Primacoustic cannot guarantee exact color match. This Warranty shall solely extend to the original owner and is limited to manufacturing defects and excludes damage due to improper installation, freight handling, wear and tear, abuse, misuse, misapplication, color fading or deterioration due to prolonged exposure to ultra violet light, smoke, humidity or other environmental factors. It is understood that the use and suitability of the product is entirely the responsibility of the buyer or specifying engineer and as such, these parties agree to hold Primacoustic, or its associated company, and/or of cers, harmless from any responsibility whatsoever other than what is clearly outlined in this warranty.
3D RENDERINGS
We can provide detailed 3D renderings of your space. When you purchase $2,000 or more from Acoustic Sound Paneling, your 3D renderings are FREE! We can provide your renderings prior to purchasing with a $275 deposit that will be credited toward your purchase of $2,000 or more. Contact us today to get started.


IMPORTANT LEGAL INFORMATION: California Proposition 65 Warning Requirements 

Califorina Prop 65 WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov

According to California Health and Safety Code Section 25249.6, no person in the course of doing business shall knowingly and intentionally expose an individual to a product containing chemicals known to the state of California to cause cancer, birth defects or other reproductive harm without first providing a clear and reasonable warning.